Samsung stops sales of Galaxy Note7, will replace devices for phones sold

It’s official: Samsung stops sales of Galaxy Note7




Samsung has just announced that it is halting the sales of its latest Galaxy Note7 smartphones and will replace phones sold with a new one over the coming weeks.

Instructions on the replacement process will be shared next week.

After user reports surfaced online of exploding batteries, Samsung says that it has conducted an investigation and found 35 cases of Galaxy Note7 with battery cell issues worldwide. Samsung said that it will take about two weeks to prepare replacement devices for the Note7 phones already sold.

From what we hear, our three local telcos have halted sales of the Galaxy Note7.

Here’s the official statement from StarHub:

“We have stopped selling Galaxy Note7. Samsung has informed us that it will provide customers with updates on phone exchange at a later date. In the meantime, Galaxy Note7 users seeking more information on their phone can contact Samsung’s customer care hotline at 1800-Samsung.”

The official statement from Singtel:

“Following official notification from Samsung, Singtel has suspended sales of Note7 devices. We are working with Samsung on an exchange programme for customers who have purchased the device. We will keep our customers closely updated.”

The Straits Times reports that M1 has delisted the Note7 from its website.

Here is the full statement from Samsung:

“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

“To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

“For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. Instructions on the replacement process will be shared next week.

“We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”

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